Track Your Delivery

*Tracking is only available on the day of delivery 

Delivery

The Goemans service experience doesn’t end in the store – it continues until your purchase is safely delivered. Our dedicated delivery professionals don’t just bring your purchase to your home, they provide full-service delivery including:

• Use of rubber back runners to ensure special care of your floors. When needed, protective laminate sheets will be used accordingly.
• Removal of all external packaging and cardboard.
• Removal of old appliances on a one-for-one basis.*
• Competitive rates.

What’s more, delivery service is available six days a week across Ontario, cottage country included. ** With experienced delivery personnel we provide timely, top-notch service, even for your urgent delivery requests. So no matter when or where you can rest easy knowing that your purchase will arrive on time and be handled with the utmost care.

To contact our shipping and Order Coordinator department:

delivery@goemans.com
Tel: 289-748-0333
Toll-free: 1-877-GOEMANS (463-6267)

What you need to know about your delivery:

• All carpeting should be covered and protected before our delivery crew arrives.
• There must be a person 18 years of age or older authorized to sign for and receive the appliances.
• There will be an automatic re-delivery/late cancellation charge if for whatever reason you are not available for your scheduled delivery (i.e. if no one was home to sign for delivery or if there was no access for the delivery) and have not provided us with a notice of cancellation within a minimum of 24 hours before your scheduled delivery date. 
• All products must be inspected and signed for during the delivery. Any deficiencies must be noted on the driver’s delivery
  report at the time of delivery and also reported to customer service. Please contact customer service at 1-877-GOEMANS (463-6267)
• A clear path/route leading to the location of the new appliance(s) is the responsibility of the customer. (E.g. removing railings, furniture, snow, and ice prior to delivery.
• By law, we are not permitted to connect any appliance(s) without a receptacle box.
• Out of area and cottage, country deliveries are generally scheduled on designated days. Please plan accordingly.
• We will uncrate your appliance(s) and remove all uncrated packaging materials for recycling.

Click here for more information about your delivery

If you prefer, you may pick up your item(s) at our Distribution Centre located at:

7975 Heritage Rd. Unit# 1
Brampton, ON
L6Y 5X5
Warehouse hours: Monday – Friday, 9 a.m. – 4:30 p.m. / Saturday, 9 a.m. – 2:30 p.m.

• You must present a copy of your invoice along with a piece of photo ID.
• At the time of pick-up, you must sign a product release confirming the condition of the product received.
• Please be prepared with adequate materials to secure appliances on trailers/trucks.
• Please contact us 2 hours prior to picking up your product to allow sufficient time to prepare your order, reducing your wait time.

Removal of Old Units:

For a nominal fee, we will remove or move your old, disconnected appliance(s) on a 1 for 1 basis. Charges for the removal, relocation, or recycling of your old appliance(s) will depend upon the time required and the problems encountered.

* Additional charges may apply. See store for details.
**Some restrictions may apply for certain areas. See store for details.

For more information on having your appliances expertly installed, please contact our installations department.

• Any old appliance(s) must be disconnected before we arrive.
• We do not dismantle old appliances or make house alterations when attempting to move them.
• You must disconnect the water line on your old fridge and/or washing machine prior to removal.
• Old freezers must be defrosted prior to removal. Due to safety concerns, removal of old refrigerators and freezers are at the discretion of the delivery personnel.
• Unfortunately, we cannot remove old barbecues or propane tanks.

Click here to view more information regarding installation